Sell & Serve

While each customer is important for running a profitable business, you’ll agree that there are Large Accounts (in terms of volume & revenues) who need to be given special attention.

This workshop focuses on Large Accounts and the relationships that need to be built with them. It harnesses the need to go above and beyond in serving these customers to create an experience that drives rapport, loyalty, increase in sales and revenues.

The benefit that the Large Accounts bring to the business is the focus of emphasis, with the participants understanding the benefit that these customers bring to the business and the importance of handling them differently. The workshop is full of activities that develops the skills needed in the participants to be able to capitalize the advantage that such customers bring.