Shift Gears
Change Research
- 100% of all changes evaluated as “Successful” had a good technical solution or approach
- Over 98% of all changes evaluated as “Unsuccessful” also had a good technical solution or approach
- What is the differentiating factor between success and failure?
Effective Change Equation
Q x A = E
Q = Qualitative/Technical Solution
A = Acceptance/Engagement
E = Overall Effectiveness
The GE CAP Model
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